Whether your call campaigns range from simple to complex, all you need is an internet connection—at TCN, flexibility is our hallmark. Administrators can set up new call agents, hunt groups, and predictive dialing campaigns within minutes. Quickly streamline productivity through automatic dialing and the power to screen out busy signals, voicemail, no-answers, and disconnected numbers.
3 Steps to Starting a TCN Predictive Dialer Campaign
- Upload a contact list to TCN’s secure contact manager.
- Map the data and contact list with names, emails, account numbers etc. The more information mapped, the better. This makes it easy for agents to know context of each outbound predictive call.
- Launch the calls. Agents logged into the system will instantly begin receiving predictive calls through TCN’s Agent Gateway.
As contact is made, customer information appears on-screen and notes can be recorded.
Coach Your Agents
- Create scripted responses for any scenario
- Use Manager Barge-In to rescue struggling agents or upset customers
- Discretely assist agents using Manager-to-Agent Messaging
- Monitor all agent activity and outcomes in real time with Manager Dashboards, agent transfer and agent coaching.
TCN Leads with its Simple, Innovative Outbound Features
- Call recording
- Redialing busy or no answers
- Conditional and sequential dialing
- Hang up on answering machines
- Alternate time of day dialing
- Rotating messages
- Populating DNC lists automatically
- Real-time cell phone scrubbing
- IVR scripting
TCN’s Predictive Dialing technologies will streamline your agent reporting like never before.
Request a Demo Click or call today for a free demo and let us help you transform your Contact Center.