Customer Service and Support Solutions
TCN delivers the best cloud call center technology in the industry. Increase agent productivity and efficiency in day-to-day interactions with customers resulting in happy customers.
TCN’s technology provides you with the best tools for your Contact Center in the industry, period. All designed to give your company increased efficiency and profitability.
Happy Agents Make Happy Customers
And as your business expands there’s no need to reinvent the wheel. TCN provides limitless scalability and flexibility, and efficiently manages fluctuating volumes for inbound, outbound, sales, and service calls.
No clouds are created equally. At TCN, we take pride in our hosted contact center software. Servicing clients in every industry across the globe we have features, on going training, and 24-hour customer service.
TCN’s Hosted Cloud Contact Center Services Provide Limitless Solutions
- Integrates with your existing phone, PBX and customer CRMs
- Multi-site locations and multi-tenant accounts for separation.
- Nimble, quick, scale up and down to meet demand.
- Track costs and revenue for each client. Pay only for what you use.
- View historical data in charts/graphs/grids Check out our reporting Gallery
- Create/schedule reports for efficient workflow
- Analyze real-time metrics with dashboards Check out our Dashboards
- Export raw call data for further refinement
- Segment groups, customers, and portfolios for client specific reporting and compliance.
- Automated reporting.
- Faster turn-up than premise-based solutions
- Lower total cost of ownership of any cloud or hardware dialer.
Screenshots from our Contact Center Software solution