TCN is the web-based, online dialing tool that hundreds of newspapers use to save money and boost productivity. Within minutes, you can interact with your subscribers with a simple call for situations like:
- New Start Verifications
- Credit Card Declined
- Expiring Accounts
- Credit Card Expires
- Non Payment
- Sunday Select Audits
- Late Delivery
A recent analysis of a client’s end of grace notification calls showed instant communication with 71% of it’s at risk subscribers at the end of their grace period. Among those who answered the phone, 53% opted to connect to the newspaper’s customer service department to resolve their subscription issue. The newspaper was fortunate enough to save these subscribers for just 61 cents each and avoided having to pay the exorbitant cost of pressure starts to replace them. You could not do this any cheaper or more effectively with any other retention solution.
Additionally, TCN offers a Hosted Cloud Contact Center suite that provides predictive dialing, blended inbound/outbound campaigns, and Agent Gateway-enabling clients large and small to access world-class technology via a simple web site and secure log in.
Click or call today for a free demo and let us help you transform your publication.
Screenshots from our Newspapers solution