Blended (Inbound/Outbound)

“TCN has increased our right-party connects ten-fold and increased our revenue significantly.”
National Bureau Collection Corp.

Connections – Customizable and Instant

TCN’s Blended Inbound/Outbound feature maximizes agent efficiency. Within the Agent Gateway interface, calls coming in can be routed one of two ways: to customized recorded messages, or to agents already logged in to outbound dialing campaigns. In this scenario the outbound campaign is automatically paused so priority is given to the live incoming call. Agents can then easily resume outbound campaigns.


TCN eliminates the need to designate specific inbound or outbound agents. This blended solution alone is enough to increase client contact rate by at least 20-50%, over traditional outbound-only campaigns.

Click or call today for a free demo and let us help you transform your Contact Center.

TCN Screenshots

Software Gallery

Screenshots from our Blended (Inbound/Outbound) solution

View Gallery


See the complete picture with our TCN Solution Infographic

Check it Out