“With TCN’s outbound ability to utilize customized thresholds
for sequential dialing, I get 3 times the link-backs for the same number of accounts.
It has made all the difference for us.”
P&B Capital, NY
With TCN outbound calling, your campaigns become easier and more cost-effective than ever. And why should you have to maintain expensive hardware dialers that quickly become outdated? TCN’s cloud-based predictive dialer does it all, simple to use, infinitely configurable, and accessible from any location.
Whether your campaigns range from the most simple to the very complex, with TCN all you need is a phone and an internet connection. And flexibility is our hallmark. Administrators can set up new call agents, hunt groups, and predictive dialing campaigns within minutes.
It’s As Simple As
- Uploading Your Contact List
- Choosing a Template
- Scheduling Your Calls
Agents begin taking calls instantly through the Agent Gateway. As contact is made, customer information appears on-screen and notes can be recorded.
Coach Your Agents
- Scripted Responses
- Manager Barge-in
- Manager-to-agent Messaging
- Manager Dashboards
All of the above within the TCN interface—no CRM needed.
TCN Leads Out With Its Simple, Innovative Outbound Features
- Call Recording Learn more about Call Recording
- Redialing Busy or no Answers
- Conditional and Sequential Dialing
- Hang up on Answering Machines
- Alternate Time of Day Dialing
- Rotating Messages
- Populating DNC Lists Automatically
- Real-time Cell Phone Scrubbing Learn more about Cell Phone Scrub
- IVR Scripting
“The beauty of TCN is the connection speed
and information that is instantly available.”
TCN’s Interactive Voice Messaging (IVM) makes customer responses and large data capture a fast and affordable reality. This feature sends automated messages to call recipients using simple information or complicated multi-tree surveys—the possibilities are endless.
IVM messages sent from within the Agent Gateway, allows for the interception of calls in less than a second when customers opt to speak with a real person. And customers can be directed to a website or phone payment portal, gathering revenue without using a single agent’s time. As within the predictive dialer interface, Agent Gateway displays the customer’s information, where calls can be logged.
TCN’s Outbound technologies will streamline your agent reporting like never before.
Screenshots from our Outbound Call Center Software solution