The TCN Predictive Dialer
Whether your campaigns range from the most simple to the very complex, with TCN all you need is a phone and an internet connection. And flexibility is our hallmark. Administrators can set up new call agents, hunt groups, and predictive dialing campaigns within minutes.
It’s As Simple As
- Uploading Your Contact List
- Choosing a Template
- Scheduling Your Calls
Agents begin taking calls instantly through the Agent Gateway. As contact is made, customer information appears on-screen and notes can be recorded.
Coach Your Agents
- Scripted Responses
- Manager Barge-in
- Manager-to-agent Messaging
- Manager Dashboards
All of the above within the TCN interface—no CRM needed.
TCN Leads Out With Its Simple, Innovative Outbound Features
- Call Recording Learn more about Call Recording
- Redialing Busy or no Answers
- Conditional and Sequential Dialing
- Hang up on Answering Machines
- Alternate Time of Day Dialing
- Rotating Messages
- Populating DNC Lists Automatically
- Real-time Cell Phone Scrubbing Learn more about Cell Phone Scrub
- IVR Scripting
TCN’s Predictive Dialing technologies will streamline your agent reporting like never before.
Screenshots from our Hosted Predictive Dialer Software solution